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UK troubleshooting guide

TiviMate EPG Not Working? Fix an Empty or Outdated Guide

If channels play but TiviMate’s programme guide is empty, stale or incomplete, check the EPG source and update cycle before reinstalling the app or changing unrelated network settings.

Reviewed & updated: September 2026 • App availability and device menus can change by model, region and software version.
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EPG guideReviewed 23 June 2026Editorial review: The IPTV Shop
Quick answer

TiviMate EPG Not Working? Fix an Empty or Outdated Guide

What this guide covers

Start by refreshing the EPG and confirming the playlist and guide source are still valid. If the guide remains empty, compare another device or player and verify the device date, time and timezone.

EPG faults usually come from the guide source, channel identifiers, refresh state or timezone handling rather than the video stream itself. Check whether programme data is missing everywhere, shifted in time or absent only for selected channels.

  • Refresh the EPG before deleting the playlist.
  • Compare channel IDs with the guide source where available.
  • Check UK timezone and daylight-saving settings.
  • Test the same guide source in another compatible player.
Validate M3U and EPG data
Built for UK devices and broadband troubleshootingFire TV, Smart TV, TiviMate, Smarters, EPG, Wi-Fi and ISP diagnostics.
Understand the symptom

Why TiviMate’s EPG can be empty or outdated

The guide source may be unreachable, the refresh may not finish, channel IDs may not match or the app database may contain stale data.

Guide URL failure

The EPG source may be unavailable or expired.

Channel-ID mismatch

Playlist tvg-id values may not match XMLTV channel IDs.

Refresh window

The app may need time to import a large guide.

Cached guide database

Old data can remain after source changes.

Step-by-step

Fix it in the right order

Record the exact symptom

Test a second stream or category

Restart only the affected layer

Close and reopen the player, then restart the device if necessary.

Compare another player

Use a compatible second player to isolate app-specific settings.

Compare another device

Test the same authorised account without changing the home network.

Compare another connection

Diagnostic tests

Use comparison tests to isolate the cause

Use comparison tests to isolate the cause
TestResultWhat it suggests
Works in a second playerFirst player failsApplication configuration or decoder is likely involved
Works on a second deviceFirst device failsHardware, storage, OS or local app issue
Works on another connectionHome broadband failsWi-Fi, router, DNS or ISP path is involved
Fails everywhereAll comparisons failAccount, source or provider-side issue is more likely
Escalation

When to contact support

Send useful evidence instead of only saying that it does not work.

  • Device model and operating-system version
  • Player name and version
  • Exact error text or HTTP code
  • Whether all streams or only one category fail
  • Whether the account works on a second device or connection
  • Time of the fault and steps already attempted
Related UK IPTV guides

Continue reading

Use the next guide that matches your device, application or symptom.

Practical UK fault isolation

Step-by-step troubleshooting checklist

Randomly reinstalling apps or changing several router settings at once makes the fault harder to identify. Use the sequence below and record what changes after each step.

01

Reproduce the exact symptom

Note whether the problem affects every live stream, one category, catch-up, VOD, EPG data or only one device. Record the time, app name, device model and connection type.

02

Change one variable

Try another stream, then another player or device, and finally a temporary Ethernet or mobile-data test where lawful and safe. One controlled change provides more evidence than a full reset.

03

Classify the result

If the fault follows the account, investigate credentials or the source. If it stays with one app, inspect cache and decoder settings. If it stays with one network, inspect Wi-Fi, filters, DNS, jitter and packet loss.

What not to do first

Do not factory-reset a Fire TV, delete every playlist or change multiple DNS and router settings before establishing a baseline. Destructive steps can remove useful evidence and create a second problem.

Evidence that support can act on

  • Exact error text or code
  • Device and operating-system version
  • Player name and version
  • Whether another device works
  • Whether Ethernet or a second connection changes the result
  • Approximate time and affected content type
Useful answers

Frequently asked questions

Why is my TiviMate EPG empty even though channels work?

The guide source may be missing, outdated or failing to match channel IDs. Refresh the EPG, verify the configured source and check the device date, time and timezone.

Should I reinstall TiviMate to fix the EPG?

Not first. Refresh the guide and clear only relevant cache data before reinstalling, because reinstalling can remove settings and make diagnosis harder.

Can the EPG fail while live channels still work?

Yes. Live playback and programme-guide data can come from different endpoints, so one can work while the other is unavailable or incorrectly mapped.

What information helps diagnose an EPG problem?

Share the device, TiviMate version, whether the guide is empty or stale, when it last updated and whether another compatible player receives guide data.