Confirm a content source exists
The player is separate from your content account. Check that you have the authorised service details and the input format the provider documents. Do not buy another app upgrade simply assuming it will supply channels.
TiviMate channel-list troubleshooting
TiviMate not picking up any channels?
First identify what is missing: the channel list, playback, or the programme guide. Each needs a different set of checks.
Start here: confirm an authorised playlist has been added and imported, then check the selected playlist and group view. A TiviMate app purchase does not supply channels. If names are visible but video fails, or channels play with a blank guide, use the matching route below.
Separate the symptoms
What does TiviMate actually show?
This guide suggests a controlled next step. It does not connect to your account or test a private playlist.
Route 1 · no channel names
Work through an empty channel list in order.
Check the import result
Open the current playlist’s details in your app version and note any import error or channel count shown. If the import failed, confirm the supplied details with the provider privately before repeatedly adding duplicates.
Check the active view
Confirm which playlist and group you are viewing. A favourites-only view, hidden group or active filter can show fewer items than the source contains. Menu names vary between app versions.
Refresh one thing at a time
Retry the playlist update using the option documented for your app version. Note what changes. Updating the EPG or raising a playback buffer is a different task and does not establish that the channel list imported.
Compare a permitted source test
If your service allows a second compatible player or device, stop the first stream before testing the same account there. A one-stream plan should be tested one player at a time.
Escalate with the result
Tell the relevant provider whether import failed, the list is empty, or names appear without playback. Include the device, app version, error and last working time. Keep credentials out of public screenshots.
These are diagnostic suggestions, not a guarantee of the cause. Preserve working settings and a secure copy of your login details before removing playlists or app data.
Routes 2 & 3
A visible list changes the diagnosis.
| What you see | What to check next | Detailed route |
|---|---|---|
| No channel names | Playlist input, import result, active playlist and group view. | Empty-list checklist |
| Names appear, video fails | Playback error, affected streams, account status and connection allowance. | Channel playback checks |
| Video plays, guide is blank | EPG source, update result, matching guide data and time settings. | TiviMate EPG guide |
| Video starts then stalls | Separate source, device and network causes before changing player settings. | TiviMate buffer guide |
Send useful details
What to include in a support question.
Device and app
Device make/model and the app version. Say whether the setup has ever worked.
Exact symptom
Empty list, import error, playback error or blank guide. Note whether every playlist or only one is affected.
Controlled comparison
What happened after one refresh or an allowed second-player test. Include a time and any visible error, with private details removed.
The app publisher handles app-licence questions. Your content provider needs to verify its account and source. The IPTV Shop is an independent site; the publisher’s listing provides its own app-support information.
Common questions
When TiviMate shows no channels
Why is my TiviMate not picking up any channels?
Start by checking whether an authorised playlist was added and whether its import completed. Then check the selected playlist, group view and any filters. An empty list, channels that fail to play and missing programme-guide data are different symptoms.
Does paying for TiviMate supply channels?
No. The publisher describes TiviMate as a player. A paid player upgrade unlocks app features and does not supply a content subscription or channels. You need an authorised source that the player supports.
Should I reinstall TiviMate when the list is empty?
Start with reversible checks first. Record the playlist type, error and last working time, then check the current playlist and import result. Removing the app or its data can erase useful settings and credentials.
What if channels are visible but none will play?
That means a channel list is present. Check the affected streams, permitted connection count, account status and playback error before treating it as an empty-playlist problem. Compare one permitted stream at a time.
What if the channels play but the TV guide is blank?
Treat that as a programme-guide or EPG problem rather than missing channels. Check the EPG source and its relationship to the channel list, and use the dedicated TiviMate EPG guide.
Is this the official TiviMate support site?
No. The IPTV Shop provides independent setup guidance and its own plan enquiries. Contact the app publisher for app-licence issues and the content provider for account or source faults.
Considering a different plan?
Check the setup before switching.
A new subscription will not automatically fix an app-view or network fault. If you are comparing plans after these checks, tell The IPTV Shop your device and the content you need so we can discuss compatibility.
App facts checked 22 October 2026 against the TiviMate publisher listing. The troubleshooting sequence is independent guidance. No private account or stream was tested.