Learn what information may be collected, why it is used, how it is protected and how to request access or deletion.
Scope
This policy covers information submitted through the website, support messages and order enquiries.
Information provided directly
This may include a name, contact details, order reference, device information and technical details shared during support.
Technical information
Standard server logs may record IP address, browser, date, requested page and security events.
Purpose of processing
Information may be used to answer enquiries, provide support, prevent abuse, maintain security and administer legitimate transactions.
Data minimisation
Do not send passwords or full account credentials unless a secure process specifically requires them. Support should request only what is necessary.
Retention
Information should be retained only as long as needed for support, legal, accounting or security purposes.
Sharing
Information should not be sold. It may be shared with processors needed for hosting, messaging or payments under appropriate obligations.
User rights
Depending on applicable law, users may request access, correction, deletion or restriction of personal information.