At The IPTV Shop, your privacy and digital security are our highest priorities. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website, purchase a subscription, or use our B2B reseller portal.

1. Information We Collect

We only collect the absolute minimum amount of data required to provide you with a stable, secure streaming service. This includes:

• Account Information: Your name and email address, which are used solely to send you your login credentials and renewal reminders.
• Device Information: If you use a device that requires MAC address activation (like a MAG box or Smart TV app), we collect your MAC address to route your subscription to your specific device.
• Network Information: We log IP addresses temporarily to prevent network abuse, restreaming, and unauthorized account sharing across multiple locations.

2. How We Use Your Information

The information we collect is strictly used for operational purposes, including:

• Generating and delivering your IPTV subscription credentials (M3U links, Xtream Codes).
• Providing customer support and technical troubleshooting.
• Sending important notices, such as server maintenance updates or subscription expiration reminders.
• Detecting and preventing fraud, chargeback abuse, and violation of our Terms & Conditions.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to outside parties. We will never sell your email address to marketing lists. We may only share your information with trusted third parties who assist us in operating our website or conducting our business (such as email delivery services or payment processors), so long as those parties agree to keep this information confidential.

4. Cookies and Tracking

Our website uses "cookies" to enhance your user experience. Cookies are small files transferred to your computer's hard drive through your web browser that enable our site to recognize your browser and remember certain information (such as your shopping cart contents or affiliate tracking links). You can choose to turn off all cookies via your browser settings, though some features of our site may not function properly without them.

5. Your Data Rights

Depending on your location (such as under the GDPR in Europe or CCPA in California), you have the right to request access to the personal data we hold about you, request corrections, or request that we permanently delete your account and associated data from our systems. To exercise these rights, please contact our support team.

6. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.